Industry
Retail operations, inventory, and brand systems built for stores that actually run.
For physical retailers, multi-store chains, and omnichannel brands that have outgrown spreadsheets but aren't ready for enterprise software.
Overview
Most retail businesses we meet are running on a mix of POS software, paper registers, WhatsApp groups, and one trusted manager who knows where everything is. It works until a second store opens, or until the founder wants to see real numbers. Then stock counts stop matching, online orders show items that aren't actually available, and the month-end close eats a week.
The gap isn't ambition. It's that the systems were bought in pieces over years, none of them talk to each other, and nobody has time to fix it. AIERAX builds the connective layer: one inventory truth across stores, automated reconciliation, customer follow-up that runs itself, and a brand that holds up online as well as it does on the shop floor.
What's broken
Common pain points in retail
- Stock counts in the POS don't match what's actually on the shelf, and staff have stopped trusting the system enough to update it.
- Every Monday, the owner spends three to four hours reconciling sales sheets, GST invoices, and supplier bills by hand.
- Customers who bought once never hear from the store again because nobody has time to run follow-ups or send offers.
- The online store and the physical store show different stock, so customers order items that aren't actually available and refunds pile up.
- Adding a second or third location means hiring another manager just to keep numbers reported back to the head office.
- The brand looks polished on the storefront but cheap on Instagram, Google, and delivery packaging, which kills repeat purchase trust.
- Suppliers get reordered late because nobody noticed the stockout until a customer asked for the item.
What we deliver
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Unified inventory and POS
We connect your existing POS, e-commerce, and supplier systems into one inventory truth, so every store and your online channel see the same stock in real time. No more overselling, no more midnight stock counts.
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Back-office automation
Automated workflows handle daily sales reports, GST reconciliation, supplier reordering, and stockout alerts. The owner gets a clean dashboard each morning instead of chasing spreadsheets.
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Customer apps and follow-up
WhatsApp ordering bots, loyalty programs, birthday and re-order reminders, and customer apps that bring buyers back. We build the channels your customers already use, not the ones we wish they did.
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Online store and omnichannel
Shopify, WooCommerce, or custom storefronts tied directly to your in-store inventory, plus delivery and pickup flows. One stock pool, two ways to sell.
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Brand refresh and design
Logo, packaging, signage, social, and storefront design that look consistent everywhere a customer sees you. We refresh tired brands without throwing away the equity you've built.
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Multi-store reporting
Owner dashboards showing sales, margin, top SKUs, dead stock, and staff performance across every location. Plain numbers, no charts you don't need.
Example engagements
- A three-store apparel chain in Chennai gets a unified POS and inventory system, cutting end-of-day reconciliation from 90 minutes per store to under 10.
- A neighborhood supermarket launches a WhatsApp ordering bot and home delivery flow, adding 1,200 new monthly orders in 90 days.
- A jewellery retailer replaces handwritten ledgers with a cloud inventory platform tied to their GST filing, eliminating a 4-day month-end close.
- A homeware brand gets a refreshed logo, packaging, and Shopify storefront that lifts online conversion from 0.8 percent to 2.4 percent.
- A multi-outlet bakery deploys automated stockout alerts and supplier reorder workflows, reducing wastage by 22 percent in six months.
Business outcome
- Single source of truth for inventory across every store and your online channel, updated in real time.
- Daily sales and stock reports land in your inbox by 8 AM without anyone touching a spreadsheet.
- Repeat customer rate goes up because follow-ups, birthdays, and loyalty rewards stop slipping through the cracks.
- Staff spend their hours selling and serving customers, not reconciling receipts or counting stock twice.
- A digital storefront and brand that actually matches what customers experience in your physical store.
- Owners get one dashboard with sales, margin, top SKUs, and dead stock across every location.
- Faster checkout and fewer billing errors because POS, payments, and inventory talk to each other.
Common questions
Do you work with our existing POS, or do we have to switch?
Yes. We integrate with most popular POS systems used in India, including Gofrugal, Petpooja, Posist, Vyapar, and custom legacy setups. If your current POS has an API or exports CSV, we can connect it to a central inventory and reporting layer. If it doesn't, we'll either build a connector or recommend a clean migration path.
How long does a typical retail rollout take?
Most single-store retailers see a working inventory and reporting system within four to six weeks. Multi-store rollouts typically take eight to twelve weeks depending on how many SKUs, suppliers, and integrations are involved. We always start with one store, prove the system works, then scale.
Can you build us an online store or customer app?
Yes. We build customer apps, WhatsApp ordering bots, Shopify and WooCommerce storefronts, and the backend that keeps online stock in sync with your physical stores. For most small retailers, a WhatsApp-first flow or a lightweight Shopify store delivers faster ROI than a custom app on day one.
Have you worked with retail businesses before?
We have. We've delivered branding, packaging, web, and digital systems for retail and consumer brands including Crafted Community and Veeona. We understand how retail operations actually run, where paper still rules, and where automation pays back fastest.
Do you charge per store, per transaction, or a flat fee?
We don't sell licenses or take per-transaction cuts. You pay for the build and the ongoing support, and the system is yours. We can host it for you on cloud or set it up on-premise if you prefer to keep data in-store. Either way, there's no lock-in.
Can you handle branding and design alongside the tech work?
Yes. We can refresh your logo, packaging, signage, and digital presence so your brand looks the same on a shop board, an Instagram ad, and a delivery package. Branding work usually runs in parallel with operations work so you go live with both at once.
Work with us on retail?
Tell us what's broken in your operation. We respond within 24 hours.